Privacy
Policy.

Techinfigo ("we", "us", "our") is a digital marketing agency based in Agra, India. We build websites, manage Google Business Profiles, run ads, do SEO and handle social media for businesses.

This policy explains what personal information we collect through our website (techinfigo.com), WhatsApp, calls and our work with clients, why we collect it, and the choices you have. It is written to follow India's Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.

Office: Office no. 03, Second Floor, Block no. 25, Cloth Market, Sanjay Place, Civil Lines, Agra, Uttar Pradesh 282002.

Information you give us when you fill a form, message us on WhatsApp, call us or become a client:

• Your name, phone number, email address and city
• Your business name, type of business, website and social media links
• What you need help with, your budget and any message you write to us
• For clients: billing details (business name, address, GSTIN if any) and the files, photos and content you send us for your project
• For clients: login details for your website, Google, Facebook or other accounts, only when you choose to share them so we can do the work

Information collected automatically when you visit our website:

• Pages you visit, buttons you click and how you reached our site (for example from Google or an ad)
• Device and browser type, and approximate location (city level) from your internet address
• Cookies and similar technology (see section 6)

We do not collect card numbers, UPI PINs or bank passwords. Payments are made by bank transfer, UPI or a payment provider, and we only see that a payment was received.

• To reply to your enquiry, call or WhatsApp you back, and send you a quote or proposal
• To do the work you hired us for: build your website, run your ads, manage your profiles and report results
• To send invoices, receipts and payment reminders, and keep accounts as the law requires
• To send you follow-ups and useful updates about our services (you can ask us to stop at any time)
• To understand how people use our website, improve it and measure whether our own ads work
• To stop spam and fake form submissions, and to keep our systems secure
• To follow the law, for example tax rules or a lawful request from a government authority

We never sell your personal information. We share it only with trusted service providers who help us run our business, and only as much as they need:

• Google (Firebase for our database and CRM, Gmail, Google Analytics, Google Ads) and Vercel (website hosting)
• Meta (WhatsApp, Facebook and Instagram, including the Meta Pixel to measure our ads)
• Microsoft Clarity (to see how visitors use our pages) and Cloudflare (to block spam on our forms)
• Domain and hosting companies, when we register a domain or set up hosting for you
• Freelancers or partners working on your project, under a confidentiality promise
• Government or legal authorities, only when the law requires it

Some of these providers store data on servers outside India. They follow strong security standards, and we only use well-known providers.

• Our website and CRM use secure (HTTPS) connections
• Only the Techinfigo owner and authorised team members can see your information, using password-protected accounts
• Login details you share for your project are kept in our private CRM, used only for your work, and you can ask us to delete them when the work ends. We recommend changing those passwords after handover
• No system is 100% secure. If a data breach ever affects you, we will tell you and the authorities as the law requires

Cookies are small files saved by your browser. We use them to remember your visit, count visitors, measure our ads and stop spam. We do not use cookies to collect your name or phone number.

You can block or delete cookies in your browser settings. The website will still work, but some features (like spam protection on forms) may ask you to verify again.

• Enquiries (people who contacted us but did not become clients): up to 2 years after our last conversation, then deleted.
• Clients: for as long as we work together, and project files for 1 year after the work ends.
• Invoices and payment records: up to 8 years, because Indian tax and GST laws require us to keep them.
• Account logins you shared: deleted when the project ends, or earlier if you ask.

You can ask us at any time to:

• Tell you what personal information we have about you
• Correct or update anything that is wrong
• Delete your information (except records the law requires us to keep, like invoices)
• Stop sending you marketing messages: just reply STOP on WhatsApp or tell us on a call
• Withdraw consent you gave earlier

Send your request to contact@techinfigo.com or WhatsApp +91 95573 38487. We will reply within 7 days and complete it within 30 days.

Our services are for businesses and adults. We do not knowingly collect information from anyone under 18. If you think a child has sent us their details, contact us and we will delete them.

We may update this policy when our services or the law change. The new version will be posted on this page with a new "Last updated" date. For important changes, we will also tell our clients directly.

For any question or complaint about your personal information, contact our Grievance Officer:

• Name: Sachin Bauddh, Founder, Techinfigo
• Email: contact@techinfigo.com
• Phone / WhatsApp: +91 95573 38487
• Address: Office no. 03, Second Floor, Block no. 25, Cloth Market, Sanjay Place, Civil Lines, Agra, Uttar Pradesh 282002

If you are not happy with our reply, you can complain to the Data Protection Board of India once it is available to the public.